Fiji Airways Wi-Fi Onboard

Stay connected at 30,000 feet! We are proud to offer Wi-Fi onboard our brand new A350-900 XWB – ‘ISLAND OF VITI LEVU’ aircraft. Stay in touch with family and friends, or get some work done using our onboard Wi-Fi.

Note: If your browser does not automatically redirect to the portal, please enter airwifi.aero and choose your plan.

Price Plans

Our inflight Wi-Fi price plans are as follows.

• Text – Good for chat through social media application
• Light Web – suitable for light browsing, checking e-mail or keeping in touch with loved ones
• Standard Web – Surf the web, access social networks, email
• Web Plus – Idea for browsing, light streaming & downloads, emails, social networks. 

Use your laptop or any Wi-Fi enabled mobile device to access the Internet once you receive notification at 10,000 feet that Wi-Fi service is now available.

Log on and you can surf the web, instant message, email and use your VPN – all at 30,000 feet. 

Additional Information

• Your data is only available for use on one flight and cannot be used on other flights. No refunds are offered for unused data.
• Wi-Fi is available on A350-900 aircraft.
• Please deactivate all automatic software updates and video streaming on your device to avoid unnecessary data consumption. 

Browsing Guidelines

Activities like browsing, emailing, messaging, and posts on social media are supported well however heavy on-data activities are not available.

Please bear in mind:

• All guests share the bandwidth across the plane.
• Things which involve heavy data items such as file downloads are not available 

In-Seat USB Power

All seats on the A350 have individual in-seat USB ports located on the screen. These ports supports Type A & C formats with charging capability.

AC power is available at each Business Class seat while in Economy Class there are two ports available in-between three seats. 

Assistance with Your Order

Thales Inflyt Entertainment in collaboration with SITAONAIR provides the Wi-Fi service on Fiji Airways’ A350-900 aircraft. If you have any questions about your order, please contact Air Wi-Fi Support customer care for assistance directly via THLPassengerSupport@airwifi.aero. Please include your purchase Reference Number in any correspondence. 

Use of PED devices onboard

We’ve revised our Personal Electronic Device (PED) policy so that you’re able to capture those outstanding photos of take-off, landing and in-flight photos.

Light PEDs such as smart/mobile phones, tablets/iPads, handheld cameras, media players (CDs, MP3s, iPods), handheld electronic games, e-readers can be used gate-to-gate provided Flight Mode is activated.

For safety reasons, laptops, other larger PEDs or those that do not have Flight Mode must be stowed away during taxi, take-off and landing.

For passengers who are sitting at an exit row, all PEDs must be stowed away safely during take-off and landing.

Please keep your fellow travelers in mind by using headphones when listening/watching content.

All guests are kindly requested to refrain from using your PEDs and remove your personal headsets during the safety briefing.